What makes PointClickCare clients different? Ours aren’t just satisfied customers; they are true advocates of our objective. Our consumers are dedicated to the exact same things we are, progressing senior treatment. PointClickCare is grateful to have customers like Melissa Draper, who is not just a full time Supervisor of Scientific Informatics at Heritage Procedures Group, LLC, situated in Illinois, yet that is additionally well on her way to achieving her doctorate to more advancement her skills as well as experience. We lately took a seat with Melissa to read about her journey with PointClickCare throughout the years as well as why she still loves whatever about PointClickCare. pointclickcarecna
More than a solution
Melissa has actually been in medical care for more than 14 years now and in that time, she has seen her share of devices, options, as well as carriers. She has actually experienced the successes and downfalls of all of them, which is why she thinks PointClickCare is special. “I’ve had a lot of success utilizing PointClickCare solutions over the years, and also I’ve additionally had a lot of useful feedback also. What makes PointClickCare unique is their determination to truly pay attention to their customers, no matter how huge or tiny. If something isn’t helping you, they wish to know concerning it as well as they intend to apply an option to make it much better. It feels like a more than just a vendor, it’s a collaboration.”
She states that whenever she has had the chance to fulfill our employee face to face, she is advised of exactly how easily the mission as well as vision of the company filters down throughout the business via each individual. “Last time I went to SUMMIT I was privileged adequate to fulfill Nick Noel, and also he showed me some unbelievable insights on the worth of the consumer as well as we even stayed in call on LinkedIn. To me, that just shows how the group at PointClickCare are individuals similar to me, committed to the exact same goal. Titles don’t seem to be hierarchal; I mean, we refer to the co-founders as Mike and Dave, and also I discover that to be a personal touch that you don’t get with other organizations. It’s that personable level that they have actually instilled throughout the organization that says, ‘we remain in this together’.”.
Communication is crucial.
Open up communication with our clients is just one of the means we remain to develop our services. Melissa mentioned that earlier this year they executed Nursing Benefit and also although they experienced some battles in the beginning, she informed us that it was the way that PointClickCare took care of the problems that genuinely made a difference. “It comes back to that personalized degree. The group at PointClickCare don’t see you as an account, you are individuals that are collaborating. They want to listen to the excellent, the poor, and also the unsightly and they want to work with you. PointClickCare dedicated a great deal of effort and time to making the solution help us as well as even though we experienced concerns at first, I still am a proponent of the item, I count on what it has to provide and also as a nurse and I see the advantages of it bringing your individuals to life. It assists you to actually comprehend what you are doing and why you are doing it.”. pointclickcarecna
A knowledge hunter.
One of one of the most interesting points we learned about Melissa throughout our discussion is how she is presently working towards her PhD focusing on the Philosophy of Human Solutions. She also pointed out that in her researches, she often uses PointClickCare as an instance and has actually utilized our materials to add to much of her documents. “In a course I am taking right now we are finding out about top quality management as well as efficiency enhancement, and one of the instances I raised in course how PointClickCare solutions enable team to utilize and vet the analysis.” She additionally stated PointClickCare has played a big function in her studies. “It’s what I understand as well as I just assume it is an impressive business so anytime I can promote it as a pioneer in the market, I will.”. pointclickcare cna login
Now that her classes are over, Melissa is in the midst of creating her last argumentation on “Telemedicine in the Post-Acute: What the Barriers Are”. She says it was between that and interoperability on the continuum, but she ended up choosing telemedicine considering that it is a lot more widespread in treatment facilities right now. Melissa is hoping to complete her argumentation by this time next year, and we can’t wait up until she publishes her job and shares it with the globe.