The Hospitality Industry is pretty massive and has a lot of opportunities. It entails everything from big five-star hotels to small restaurants. Hospitality Management, in a layman’s words, is all about managing and being hospitable. A hospitality management worker’s top priority is to deliver quality services to the customer. The hospitality industry is an ever-growing sector all over the world.
For instance, the hospitality industry in Australia is pretty experimental and competitive. The demand for new cuisines, original recipes, and curated specials is always high. So, the need for hospitality managers, chefs, and culinary training is simultaneously on the rise.
Since the hospitality industry involves various sub-sectors, the work varies according to different job roles. Let’s read on to learn about a few types of jobs and their respective work duties.
- Manager– Managers operating in hotels, restaurants or resorts primarily manage staff work, supervise, and plan bookings and events. They are also responsible for handling consumer queries and complaints.
- Event Planner– Event planners organize and manage events. They plan event structures and book venues accordingly.
- Chef– Chefs develop menus and specials. They overlook inventory stock and manage costs. They keep a check on food quality and safety.
- Sommelier– A sommelier is also known as a wine waiter. They operate in bars, cafes, restaurants and manage the wine services. They also aid customers by suggesting wine combinations.
- Travel Manager– Travel managers operate in a travel agency. Their work mainly involves making travel arrangements and drafting travel packages. They are also responsible for reviewing documents, deals, and travel services.
How much a hospitality management worker might earn will mostly depend on location, education, and experience. Location is a vital factor because the demand-supply chain for a particular service will always differ. For example, Melbourne’s coffee culture commands more demand. Operating a small café in Perth will never be as profitable as a café joint operating in Melbourne. Similarly, education and experience will decide a person’s job rank. Job ranks consequently determine the pay. A head chef will always earn more than a junior chef because of the differences in qualification and experience.
Industry Growth and Demand
The scope of growth for the hospitality management sector is nearly undefeatable. It is a booming industry with a massive demand for hospitality services worldwide. With thriving social cultures, people demand food, beverages, tours, accommodations, and the like. Thus, the need for constantly evolving and growing is evident.
Changing times require innovation and originality. The newness adds to the fame of a place and profession. For example, the classic Chicken Parmigiana is an Aussie specialty that can never be replaced by a duplicate dish somewhere else. Local cuisines are connected to traditions and emotions. People like original recipes and at times, they crave specials over regulars. Thus, the Hospitality Industry is here to stay.
A hospitality management worker requires skills, traits, qualifications, and experiences to be the best at their work. The personality traits of every worker differ according to their job profiles. However, some standard features ensure the efficient delivery of services. These are as follows:
- Motivation to work is a primary factor. A service is quality-assured if the worker is motivated. Experience and education can get you in jobs but the work consistency depends on you. If a job doesn’t give you the needed kick, you are not cut for it. Hospitality workers are always on the run, ensuring customer care. For instance, a hotel manager, at times, has to entertain consumer queries at odd hours. They may have to prioritize work over weekends. The motivation is evident.
- Communication skills are a significant deciding element when applying for a hospitality job. There is a constant need for one-to-one conversations, be it among staff or between staff and customers. If you are socially awkward, you either learn the skill or lose the job.
- Problem-Solving is another essential trait that helps in enhancing a customer’s experience. The promptness of hospitality workers cancels the load of unnecessary backlogs, and that results in successful customer engagement.
There are vast options of courses to choose from when it comes to hospitality management. Since the area entails a broad number of topics, the need for different subjects is essential. For example, if you want to be a chef, you can opt for a commercial cookery course. Some places have more demand for certain services than others. Australia, for instance, demands culinary experts over other businesses due to its remarkable social life. Cities like Melbourne, Perth, and Sydney have a huge demand for hospitality workers. Perth offers courses likeadvanced diploma in hospitality and an advanced diploma in cookery in several of its institutes.
Are you interested in exploring an advanced diploma of hospitality course in Perth? If you have the skills of a qualified hospitality management worker, you are going to love it. What’s more? There’s stable pay, powerful networking, cultural exchanges, and fantastic career prospects.