QuickBooks Backup Failed Error: What Causes it and How to Fix it

Want to create a backup copy of your company file to ensure business continuity in case of data loss, but every time you try to do it, QuickBooks backup failed error shows up? If yes, you have landed on the right page. You might be seeing an error message stating, “QuickBooks was unable to back up your company file. QuickBooks could not create a disk image.” There are numerous reasons that can trigger QuickBooks unable to backup company file error that we intend to discuss with you, alongside the troubleshooting solutions.

Feeling frustrated because of QuickBooks backup failed error and want to get rid of it immediately? If yes, don’t hesitate to speak to QuickBooks professionals at 1.800.579.0391.

What are the reasons causing QuickBooks is unable to backup company file error?

QuickBooks is unable to backup company file error generally takes place when there is some damage in the company file. There can be other reasons behind it, such as:

  • The .ND (Network Data) configuration file, which allows QuickBooks Desktop to access the company file is damaged.

What are the best ways to rectify QuickBooks backup failed error?

Solution 1) Use the Verify and Rebuild Data tool of QuickBooks to repair the damaged company file

  • Open QuickBooks Desktop and go to the File menu.
  • Hover over the Utilities option.
  • From the side menu, select the Verify Data option to run the tool.

Note: If you see a message stating, “QuickBooks detected no problems with your data,” move to solution 2. If you see a message stating, “Your data has lost integrity,” follow the below-mentioned steps.

  • Go to the File menu.
  • Hover over the Utilities option.
  • From the side menu, select the Rebuild Data option to run the tool.

Note: When QuickBooks prompts you to back up the company file, select Cancel to continue rebuilding your company file.

  • Click the OK button when you see a message stating, “Rebuild has completed.”

Solution 2) Manually rename the .ND (Network Data) configuration file

  • Close QuickBooks Desktop if it’s running.
  • On your keyboard, press the Windows and E keys to open File Explorer.
  • Open the C: drive and navigate to Users\ Public\ Public Documents\ Intuit\ QuickBooks.
  • Find the file with the same name as your company file but with .ND extension.
  • Right-click the .ND file and choose Rename.
  • Add the word “.OLDFILE” at the end of the filename.
  • Open QuickBooks Desktop and try to back up your company file.

Conclusion:

If you get QuickBooks backup failed error even after going through both the troubleshooting solutions mentioned in the post above, then the storage space on your computer might not be enough to store the backup file. Thus, we suggest you create enough storage on your computer and check if this fixes the error. For additional troubleshooting assistance fixing QuickBooks is unable to backup company file error, contact QuickBooks professionals at 1.800.579.0391.