Restoration of Water Damage


Water damage worsens over time. The more immediate the response and the sooner the water damage treatment and clean-up begins, the less damage and the faster you will return to normal. Costly problems can arise within 72 hours if not treated properly. Only Certified Affiliates can handle water damage restoration. Returning your property to equilibrium is a delicate science that requires the proper time and equipment, as well as monitoring.

Organic materials are used from the start to stabilize the environment and minimize the impact on occupants. Pinnacle restoration has a network of restoration experts to carry out all the initial, ongoing and final stabilization of the levels of moisture property and moisture content of its materials. We are committed to a two hour response time under normal circumstances and will use appropriate drying equipment to complete stabilization as soon as possible.


 Water loss from meteorological and non-meteorological events accounts for approximately 30% of all homeowner claims, the highest percentage of all claim categories. When water loss occurs, the first step is to identify the source of the water and eliminate it. The next step is to bring in a qualified contractor, quickly assess the loss and react accordingly. Water losses are assessed on the basis of two distinct criteria: categories and classes.

Water category refers to the source of the water and the range of potential contaminants in the water. The categories are broken down on a scale of one to three. The list below shows the breakdown of each of them.

Category 1 – comes from a sanitary source and does not present a substantial risk of exposure by contact, ingestion or inhalation. Examples of Category 1 events include, but are not limited to: ruptured water supply lines; contaminant-free bath or sink overflow; malfunction of a device involving water supply lines; melting ice or snow; rain waterfall; and toilet bowls containing no contaminants or additives.

Category 2 – may contain contamination, and may cause discomfort or illness if on contact or when consumed. Category 2 water may contain microorganisms or nutrients for microorganisms, as well as organic or inorganic matter. Such events can result from washing machine overflows, seepage due to hydrostatic pressure, aquarium ruptures, and water bed perforations.

Category 3 – the water is heavily contaminated and may contain pathogens, Examples of Category 3 water include, but are not limited to: wastewater; backdrafts from the toilets coming from outside the siphon; all forms of flooding from seawater, rivers, or streams; and other contaminated water that enters or affects the indoor environment, such as water from hurricanes, tropical storms or weather-related events.

Weather and temperature can affect the quality of the water and therefore change its category. The cleanliness of Category 1 and 2 water can also deteriorate after coming into contact with construction materials, systems, contents or other contaminants.

A water class refers to the amount of water that consumes space and the expected rate of evaporation. There are four classes that define this category.

Class 1 – water losses which affect a relatively small area with minimal absorption of moisture by surrounding materials, and which have a lower potential rate of evaporation.

Class 2 – water loss that affects a large area with absorption of moisture by very porous materials, such as wet carpets and upholstery and water that has soiled the walls (usually less than 24 “).

Class 3 – water can come from the ceiling and the greatest potential rate of evaporation (ceilings, walls, insulation, carpet and upholstery).

Class 4 – water loss with water that is hidden or trapped in building materials, such as wood and concrete, resulting in a low potential rate of evaporation.

Now that we have defined the water category and the water class, let’s assess the importance of this information. Identifying the water category helps determine the measures needed to mitigate and prevent further contamination in the affected area. Once the category is established, we can quickly determine which elements can or cannot be recovered based on the potential contaminants in the water. Knowing the water category helps determine how much water exists, the best disposal methods, and the type and amount of equipment needed to dispose of it.

Drying the affected area begins with removing standing water. This is usually done using portable or truck-mounted water extraction equipment. After extraction, evaporation is achieved by properly balancing air movement and dehumidification using fans and dehumidifiers. To ensure that a space is completely dry, it may also be necessary to change the temperature of the area; the air must be hungry for humidity. Other considerations in the dewatering process relate to building assemblies. This is the way building systems are constructed. For example, is there any insulation in walls or ceilings? Do floors contain vapor barriers that prevent the drying process? Our goal is to return all materials to their normal (or just below normal) humidity level as quickly and efficiently as possible to prevent mold growth.

Leave a Comment